Jet airways – negligence in Cabin services

Had a very bad experience on Jetairways Flight NO. 9W 7099 on 22nd December 2014. Following is series of complaints and responses.
to:    guestrelations@jetairways.com,

date:    22 December 2014 at 14:41
subject:    Serious Complaint of negligence
mailed-by:    gmail.com

FLIGHT NO. 9W 7099 – Seat No. 26D  – Mr. Dave Rakeshkumar
& Seat No. 26C – Mr. Bharat Bhatt.

Please refer our tweets this morning.
We boarded above flight today  i.e. 22nd December 14 from Mumbai to Ahmedabad.

It was sad to note that your cabin crew totally ignored our whole row 26 for meal service.
We are frequent flyer and instead of interruping their service, silently waited for our turn which never came up !

It is indeed shocking to note such an attitude. While disembarking aircraft I pointed out this serious error to your crew who just took our suggestion. We demanded explanation as to why we were not served meal.There were total 6 passengers and all were waiting for service for which you charged us.

Do you think it right that passenger has to beg for very such basic needs !

Details of this embarrasing event was well explained to Flight crew who just apologized instead of giving proper reason for ignoring Row 26 where there were 3 ladies and 3 gentlemen.

Would you please let us know whats wrong with your services.

Thanks
RAKESH DAVE

REPLY / ACKNOWLEDGEMENT FROM :

from:    Guest Relations <guestrelations@jetairways.com>
to:    “xxxxx”
date:    22 December 2014 at 17:32
subject:    Serious Complaint of negligence BOM/CC/221214/3378562
mailed-by:    jetairways.com
:    Important mainly because of the words in the message.

Dear Mr Dave,

This is to acknowledge the receipt of your communication.

We thank you for writing to us and we assure you of our complete attention to your experience and feedback.
Our team member Ms Sheetal Panchal will be handling this communication registered under the ref no – BOM/CC/221214/3378562
We will endeavour to revert to you latest by Jan 07, 2015.
May we request you to please bear with us till such time.

Sincerely,

Dilip Baruah I Guest Relations I

Jet Airways (India) Limited
Working Hours: Mon-Fri 0900-1730hrs


MY reply to JET AIRWAYS

Thank you for your response !!!!!!

We again wish to inform you that

1) Undersigned – Mr. Rakesh Dave – handed over visiting card and complaint in suggestion envelope.

2) Co-passenger – Mr. Bharat Bhatt also followed same.
He could be reached by Mobile Number XXXXXXXX

3) Two ladies also lodged complaint.

4) Other two passengers left.

Atleast myself and Mr. Bharat Bhatt would not choose Jetairways for our future trips!

RAKESH DAVE

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AFTER SALES SERVICE – does Apple India care !!!!

My son gifted me iphone5 last year from Australia. For an year it worked perfect.

Last week I had charging problem to it. Slowly phone went dead and i was put to great inconvenience.

Overnight i cannot buy iphone5. I managed to buy fresh Sim card from my mobile service provider and inserted in another mobile to continue my work.

Called Apple India but they clearly said that for software part they would help me but i have to visit one of their service center in Ahmedabad. Service center of Apple opens at 11.00 am and closes by 5.00 – good. AT the cost of all my work i somehow managed to visit service Center which was a very small place, can hardly accommodate 10 to 12 people, there was nothing but chaos.

After an hour’s waiting my turn was there. Person connected iphone5 to his system and told me to wait 30 minutes, good I have to wait no recourse.30 minutes were already over, I anxiously went to counter and asked whether any feedback on my dead iphone5 !

Person at the counter was blank as he was attending few more desperate consumers / customers like me. I requested him again to give me perfect answer whether i can restore my phone and whether he would be able to help ? He opened my phone examine and told that it has battery problem. But since phone was purchased from Australia they cannot help to repair phone.

Company like Apple who is boasting of worldwide service, has put customer like me to great inconvenience. Apple India needs to improve :

a) Service center should be spacious

b) Staff should be decisive and fast

c) In big city like Ahmedabad it is a costly affair to waste two / three hours just to visit this Center and come without fruitful or timely service.

 

Prior to this i have no experience of visiting service center of any other mobile manufacturers so cannot compare it but overall impression is not so good. If I have to rate Apple’s service i would give “POOR” rating.

Some customers have specially came to get their “newest” iphone repair, that too from surrounding towns like Mehsana which might not have service center of Apple India.

On getting dismayed I spoke to one of my close friend and requested him to check whether some mobile shops can repair / replace my battery of iphone5. To my surprise it was done instantly. I do not advise it. But who would like to wait for days and days.

I came across another customer who came from Mehsana – roughly 70 kms away from Ahmedabad. He was unhappy that his new iphone was functioning poorly and within weeks of purchasing new phone – he is now left on the mercy of this poor service center.

My personal experience of iphone4 is very very positive. If Apple India is reading this, please care better for customers who are spending money just on your brand name.