Jet airways – negligence in Cabin services

Had a very bad experience on Jetairways Flight NO. 9W 7099 on 22nd December 2014. Following is series of complaints and responses.
to:    guestrelations@jetairways.com,

date:    22 December 2014 at 14:41
subject:    Serious Complaint of negligence
mailed-by:    gmail.com

FLIGHT NO. 9W 7099 – Seat No. 26D  – Mr. Dave Rakeshkumar
& Seat No. 26C – Mr. Bharat Bhatt.

Please refer our tweets this morning.
We boarded above flight today  i.e. 22nd December 14 from Mumbai to Ahmedabad.

It was sad to note that your cabin crew totally ignored our whole row 26 for meal service.
We are frequent flyer and instead of interruping their service, silently waited for our turn which never came up !

It is indeed shocking to note such an attitude. While disembarking aircraft I pointed out this serious error to your crew who just took our suggestion. We demanded explanation as to why we were not served meal.There were total 6 passengers and all were waiting for service for which you charged us.

Do you think it right that passenger has to beg for very such basic needs !

Details of this embarrasing event was well explained to Flight crew who just apologized instead of giving proper reason for ignoring Row 26 where there were 3 ladies and 3 gentlemen.

Would you please let us know whats wrong with your services.

Thanks
RAKESH DAVE

REPLY / ACKNOWLEDGEMENT FROM :

from:    Guest Relations <guestrelations@jetairways.com>
to:    “xxxxx”
date:    22 December 2014 at 17:32
subject:    Serious Complaint of negligence BOM/CC/221214/3378562
mailed-by:    jetairways.com
:    Important mainly because of the words in the message.

Dear Mr Dave,

This is to acknowledge the receipt of your communication.

We thank you for writing to us and we assure you of our complete attention to your experience and feedback.
Our team member Ms Sheetal Panchal will be handling this communication registered under the ref no – BOM/CC/221214/3378562
We will endeavour to revert to you latest by Jan 07, 2015.
May we request you to please bear with us till such time.

Sincerely,

Dilip Baruah I Guest Relations I

Jet Airways (India) Limited
Working Hours: Mon-Fri 0900-1730hrs


MY reply to JET AIRWAYS

Thank you for your response !!!!!!

We again wish to inform you that

1) Undersigned – Mr. Rakesh Dave – handed over visiting card and complaint in suggestion envelope.

2) Co-passenger – Mr. Bharat Bhatt also followed same.
He could be reached by Mobile Number XXXXXXXX

3) Two ladies also lodged complaint.

4) Other two passengers left.

Atleast myself and Mr. Bharat Bhatt would not choose Jetairways for our future trips!

RAKESH DAVE